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Copenhagen Airport passengers warned of more queues on holiday weekends

Long queues were reported at Copenhagen Airport during last week’s extended public holiday weekend and similar issues are likely during two more upcoming holidays.

Passengers and baggage at Copenhagen Airport
Passengers and baggage at Copenhagen Airport earlier this year. Photo: Liselotte Sabroe/Ritzau Scanpix

Staff shortages at security checks, caused by a lengthy rehiring process following the Covid-19 crisis, have been blamed for crowds and long queues at Copenhagen Airport during peak times this spring.

Long waiting times at security were reported both Thursday and Sunday at Copenhagen Airport, resulting in a significant number of passengers missing flights, broadcaster DR writes.

The airport’s commercial director Peter Krogsgaard told DR that Copenhagen is not alone in experiencing problems with queues.

“Copenhagen Airport and all airports in Europe have had a lot to do in re-hiring and training many employees after corona,” Krogsgaard said.

“We are therefore seeing that, now passengers are coming back and fortunately want to travel again, we are under a bit of pressure to begin with,” he said.

This means that passengers planning to travel during two more upcoming peak times – the public holidays on Ascension Day (Thursday May 26th) and Pentecost (Monday June 6th) – should brace themselves for lengthy queues at the airport.

Up to 70,000 passengers are expected during the first of the two public holidays, according to Copenhagen Airport.

“We expect to be very busy and are therefore advising all passengers travelling within Europe to arrive two hours before their flight. If you are going to outside of Europe, to the Unites States or Asia, you should come three hours before,” Krogsgaard told DR.

Passengers have few options should they miss flights due to long waits at security, a consumer rights consultant said to DR.

“You are in a very bad situation if you get to the airport too late in relation to the waiting times there actually are at security, because it’s your own responsibility to get to the airport in time to make the flight,” Vagn Jelsøe, senior consultant with the Danish Consumer Council (Forbrugerrådet Tænk), said to DR.

The airport expects to be fully staffed by the beginning of June, DR reports.

“Since January, we’ve done nothing other than hire a lot of new people and they must be trained and educated, and it takes some time for them to get to the security lanes,” Krogsgaard also said.

Airline SAS last week said it would cancel around 4,000 flights over the summer. The decision was made due to staff shortages combined with delayed deliveries of new aeroplanes, SAS said.

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TRAVEL NEWS

Tips for short-haul foreign travel from Denmark this Christmas

For the past two Christmases strict Covid rules prevented many people from travelling. This year that isn't an issue, but there are strikes, service reductions and high ticket prices to contend with.

Tips for short-haul foreign travel from Denmark this Christmas

Whether you’re a foreigner in Denmark planning a trip to see friends or relatives over the festive season, a second-home owner or you’re planning a Christmas or New Year trip to Denmark, there are several things worth keeping in mind when planning travel.

Strikes

If you’re taking a trip to the UK, be aware that rail workers are currently engaged in a protracted battle to secure pay increases that will help them cope with the soaring cost of living, and have not ruled out further strikes over the festive season.

If you’re going to Italy there are widespread air and rail strikes in November that could continue into December, while Germany has also seen airline strikes. Low-cost airlines in Spain are also staging strike action that is currently scheduled to last until after Christmas.

You can find the latest in Italy here, Spain here and Germany here.

Flying

Many airlines are struggling to bring back staffing to pre-pandemic levels, making it difficult for them to increase the number of flights to meet demand. The current oil prices have also significantly increased airlines’ fuel costs.

Long-haul flights have been particularly affected, with flights from Denmark to New Zealand for a family of four costing around 100,000 Danish kroner over the Christmas period.

Short-haul flights aren’t quite as jaw-dropping but can still be expensive.

One tip to consider, is flying from a different airport to reduce savings. 

“For the first time in six years of living here in Copenhagen we are using Billund airport to fly to the U.K. for Christmas as it was a third of the price of flying out of Copenhagen on the same dates in December,” The Local reader Rachel Prowse said.

Flights for two adults and two children for two weeks over Christmas from Copenhagen to London Stansted currently cost between 3,500 and 4,500 kroner. From Billund to London Stansted for a family of four it costs between 1,700 kroner and 2,500 kroner depending on the flight time. 

Another reader of The Local suggested advance booking and avoiding check-in luggage to keep costs down.

Trains

DSB is the national rail operator in Denmark. Timetables and tickets can be found at dsb.dk, including discounts for travelling outside of rush hours. The timetable for train travel over the Christmas period which includes slightly adjusted times.

Copenhagen central train station has direct services to Sweden and Germany. From Germany, you will have access to the rest of Europe.

Thanks to a newly launched overnight train service in 2021, you can catch an evening train from Copenhagen and wake up in either Hamburg or Berlin.

The train stops in Høje Taastrup and drops off in Hamburg and Berlin the following morning, although there are not many tickets left over the Christmas period. 

The Seat 61 website provides tips on how to travel comfortably and affordably by train. It includes an introduction to train travel in Europe, as well as an extensive search feature to find trains by starting location.

For example the website guides you through taking trains from Aarhus, Aalborg, Kolding, Odense or Copenhagen to Brussels, Cologne or Hamburg. From Brussels you can take the Eurostar onto London.

However be aware that the Eurostar is running around one third fewer services in order to avoid massive queues due to the post-Brexit passport check rules, and passengers are now advised to allow 90 minutes for pre-boarding checks. Financial troubles at the company have also seen ticket prices rise.

The Trainline is an international platform focused on train travel. The company is based in the UK but has extensive coverage of train travel in 45 countries across Europe.

The aim of the Trainline is find to the cheapest tickets for a selected route. Most of the time, this means booking in advance.

Ferry

An overnight ferry from Copenhagen to Oslo for a family of four costs around 3,300 kroner without including meals. 

There are two ferry routes operating between Denmark and Sweden: Frederikshavn to Gothenburg and Grenaa to Halmstad, which costs around 900 kroner for a family of four without a car over Christmas.

You can travel between Denmark and the UK using ferries. You can take a train from Copenhagen to Hamburg, then Hamburg to Rotterdam and sail overnight from Rotterdam to Hull by P&O cruise ferry.

You can also take the overnight ferry from Amsterdam to Newcastle by DFDS Seaways cruise ferry. You can get from Copenhagen to Amsterdam by train via Hamburg or you can take the car.

This method may not save you money but can make the journey more fun if you want to avoid airport delays.

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