Thousands queue online to access Danish tax returns

Over 77,000 people were on Friday morning waiting online to access their Danish tax returns – and find out whether they will receive a rebate from the tax agency.

Thousands queue online to access Danish tax returns
Access to the Danish tax returns platform was frozen on Friday due to high demand ahead of the release of annual returns. Photo: Mads Claus Rasmussen/Ritzau Scanpix

At one point, the queue became so long that the Danish tax authority, Skat, paused the queue system to prevent it from growing further.

A message on the website read that “you cannot access” the portal.

“We apologise and will correct the error as quickly as possible. Leave the queue and log in again later,” the message read.

In comments to news wire Ritzau, the Danish Tax Agency (Skattestyrelsen) said it is yet not possible to access annual tax returns or årsopgørelser on the tax agency website.

Jan Møller Mikkelsen, vice director with the Danish Tax Agency, confirmed there had been high demand to access the tax returns platform on Friday morning.

“It’s great that there’s such a lot of interest but we’re well ahead of time,” he said in a written statement.

“The annual return is not open yet. We’re working to get the system ready and promise everyone will be informed as soon as we open,” he said.

The returns are scheduled to be made available for taxpayers to access on March 13th, but the Tax Agency sometimes makes them accessible on the Friday preceding the release date.

Annual tax returns (årsopgørelser) in Denmark cover calendar years. They are released in March and finalised in late spring, meaning taxpayers have this period to correct the information on their tax returns from the previous calendar year.

Too much tax paid during the preceding year (without adjustment of the preliminary tax return, forskudsopgørelse during the course of that year), can mean the tax payer is due a tax refund. This will show on the annual return on its release in March.

The reverse applies if less than the correct rate has been paid for that person’s individual circumstances, meaning money might be owed to the Danish tax system.


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Danish tax authorities to contact millions of taxpayers over returns

Around two million taxpayers in Denmark will be contacted by the country’s tax authorities in the upcoming months in relation to the newly-published annual returns.

Danish tax authorities to contact millions of taxpayers over returns

The tax agency will contact a large number of people asking them to fill out missing information or correct possible errors on their returns, the Danish Tax Agency (Skattestyrelsen) said in a statement on Monday.

“When we write to so many Danes, it’s because we can see there is missing information, or that there is something the member of the public should check after making a change to their tax return,” the agency’s deputy director Jan Møller Mikkelsen said in the statement.

Messages and mails will be individually tailored to their recipients to a higher degree than in the past, he said.

“We want to reach individuals as precisely as possible so there will be fewer messages [but] suited to that individual, so we can help as well as possible,” Mikkelsen said.

“When we tailor direct communication, it will be easier to understand what we are writing and what you need to do in relation to your tax information,” he said.

“That way we hit the target better now and disturb fewer people unnecessarily,” he said.

A total of 4.7 million letters, secure emails and SMS messages will be sent in the coming months.

As such, one person may receive more than one message.

The Tax Agency also advised the public to remain wary over potential false messages.

“If you are the slightest bit in doubt as to whether there may be a scam, stop. Never click on anything. Instead, go on to You can see your tax information here,” Mikkelsen said.

“You are also welcome to chat with us or call,” he said.

The website, the platform for Denmark’s tax returns, has been visited five million times in recent days after annual tax returns were released, allowing tax payers to see whether they are due money back or are in arrears.

The annual tax return can be manually adjusted, such as by changing information relating to income or deductions, until May 1st.

READ ALSO: Årsopgørelse: How to check whether you are due money as Denmark releases tax returns