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Danish 7-Eleven stores back on grid after ransomware attack

Ritzau/The Local
Ritzau/The Local - [email protected]
Danish 7-Eleven stores back on grid after ransomware attack
Danish 7-Eleven stores have suffered an outage lasting several days after a cyber attack. Photo: Bo Amstrup/Ritzau Scanpix

Almost all of 7-Eleven’s 176 Denmark locations are back up and running with the help of a backup system, the company said on Thursday. 

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In an email to news wire Ritzau, 7-eleven said that over 96 percent of its convenience stores across Denmark were now in “stable operation”. That corresponds to around 169 stores.

“We have technicians at the remaining stores who are working hard to get them up and running as soon as possible,” the company said in the email.

However, convenience stores at train stations (where you can buy a transport card) were only accepting Dankort (debit card) payments as of Wednesday evening.

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All operational stores outside of train stations currently accept Mobile Pay (app) and cash payments, and many can take Visa, Mastercard, and Dankort. 

“We expect that all stores outside of train stations can accept all Visa, Mastercard, and Dankort during the course of tomorrow morning, and all stores at train stations [will be able to] during the course of the week,” the company wrote late on Wednesday.

The convenience store chain was on Monday hit by a cyber attack that forced all of its 176 stores in Denmark to close.

7-Eleven has confirmed that the outage was due to a ransomware attack — hackers demanded money to return access to the company’s data and systems. 

The attack has been reported to police.

The company’s CEO, Jesper Østergaard, told Ritzau he did not know the extent of losses suffered by 7-Eleven as a result of the incident.

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