What you need to know about Denmark’s new digital mail service

All legal residents in Denmark over the age of 15 can, as of Monday March 21st 2022, receive secure digital mail from public authorities and private companies and organisations on the new platform.

The new secure digital mail platform
The new secure digital mail platform launched in Denmark on March 21st 2022. Photo: press release

The new platform, which is intended as a replacement for the existing, seeks to integrate more forms of digital communication than its predecessor.

The new system enables users to read and respond to their digital post from authorities, while they will also be able to access their medical records and pay bills using the service.

Both the website,, and its corresponding app, also called, went live on Monday.

“We are today launching a visionary and innovative solution for digital post in Denmark that will change the way we communicate,” said André Rogaczewski, co-founder and CEO of Netcompany, which developed the new platform.

“ is a digital bridge which we, with the permission of the user, create connections between the things that are important for our lives,” he said in a press statement.

A key difference between and the existing e-Boks is that it allows health authorities to communicate with members of the public on the same platform as other public authorities.

This means it will no longer be necessary to use different apps, for example, to check a blood test result and a bank statement.

Communication from GPs, specialists and dentists, as well as physiotherapists, psychologists, private hospitals and chiropractors can all be sent through

New functions will be added to on an ongoing basis in the coming months, Rogaczewski said in the statement.

These will enable to be used for “accessing medical records from the doctor and sending them securely on to insurance companies, paying parking fees, and digitally monitoring of wage slips so a message is sent if changes are made,” he said.

The service will also be more compatible with services such as online banking and insurance, according to the statement.

Will I still be able to use if I prefer it?

Yes (and you can also continue to access official mails though The e-Boks service is to continue as it did prior to the launch of, providing users give permission for it to display secure mail from public services, according to the e-Boks website.

E-Boks therefore will provide digital access to digital post from public authorities as well as from companies that have an agreement in place with e-Boks to use the platform.

Users of the service will be able to continue to do so after March 21st, with the same login process using MitID or Nem ID.

READ ALSO: How non-Danish passport holders can switch from NemID to MitID

There will, however, be some new functions within that are only accessible on the new platform.

This includes wage slips for up to 800,000 people working in Denmark.

A list of companies and organisations have meanwhile signed agreements with, meaning their own user platforms will be integrated with the service. This will save customers having to log in to two platforms.

Companies and organisations who have signed partnerships with include Norlys, Visma, Topdanmark, Industriens Pension, PensionDanmark, If Forsikring, HK and DK Hostmaster, according to the press statement.

READ ALSO: EXPLAINED: How to understand your Danish payslip

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Can you change from NemID to MitID if you no longer live in Denmark?

Next week sees a deadline in the changeover to Denmark’s new digital ID platform, MitID. Many users of the old system, NemID, are required to visit local services in person to verify their identity. What happens if you no longer live in Denmark?

Can you change from NemID to MitID if you no longer live in Denmark?

People who still have active Danish bank accounts but no longer live in the country are among those who risk being unable to log in to their accounts after November 1st because they cannot attend local services in person to register for the new digital ID, MitID.

Thousands of Danish nationals who live abroad could find themselves in situations of this kind, newspaper Politiken reported earlier in October.

The Local has been contacted by former foreign residents of Denmark who have also described uncertainty over their MitID access because they have left the country and are therefore prevented from going to a local municipal public help desk (borgerservice).

An in-person appointment is required in many cases to confirm a person’s identity as part of the changeover from the outgoing system, NemID.

READ ALSO: How non-Danish passport holders can switch from NemID to MitID

The Danish Agency for Digitisation told Politiken that the issue impacts less than 20,000 people and a solution is on the way for some.

“If you cannot get MitID with NemID or by scanning your passport in the MitID app, you must attend borgerservice [in person] to get MitID, for example, next time you are in Denmark,” MitID states on its website.

People without Danish passports are more likely to need to attend Borgerservice because foreign passports cannot be used to verify ID in the MitID app.

The Danish Agency for Digitisation told Politiken this week that “because a parliamentary election has been called, the Agency for Digitisation cannot in principle comment to the press” apart from to provide factual information.

In comments to the paper earlier this month, the agency did not comment on whether it was reasonable to ask digital ID users to travel thousands of kilometres to register for MitID.

“It is estimated that there are now fewer than 20,000 active NemID users based abroad who have not yet got MitID and who needed to be ID-verified to get MitID,” the agency said.

“A solution is on the way which will make it possible to use foreign passports to set up MitID via the MitID app,” it said.

“If you are unable to get MitID by October 31st, and you need to access your mobile or internet banking after this date, you should contact your bank,” it said.

The Danish Foreign Ministry told Politiken it did not wish to comment on the situation and referred the matter to the Agency for Digitisation.

READ ALSO: MitID: Up to half a million in Denmark could lose access to online banking

The MitID digital ID system is gradually replacing NemID as the online ID used in Denmark for access to public service platforms, online banking and shopping online.

NemID will be turned off for secure platforms including banking on October 31st. After this date, only MitID can be used to log on to these platforms.

While NemID will still be enough to access government services like, and e-Boks, insurance and utility companies will also require MitID from November onwards. 

As such, MitID will be needed to log on to online banking from November 1st.

Those who do not make the switch before the deadline will still be able to do so after it, including in person at municipalities, the Danish Agency for Digitisation has also told Politiken.

Other platforms, like online shopping, will still accept NemID for now. The old system will be fully decommissioned on June 30th, 2023. 

The new MitID has been introduced to improve security and future-proof Denmark’s digital ID system, authorities say.

READ ALSO: Denmark’s MitID secured after discovery of security weakness