UPDATED: How non-Danish passport holders can switch from NemID to MitID

Denmark’s Agency for Digitisation has issued advice on how residents who are not Danish passport holders can make the switch to the country’s new digital ID system, MitID.

Denmark last year began its gradual transition from the NemID to MitID secure digital ID platform.
Denmark last year began its gradual transition from the NemID to MitID secure digital ID platform. Photo: Olafur Steinar Gestsson/Ritzau Scanpix

Denmark last year began its gradual transition from the NemID to MitID secure digital ID platform. The process began in October 2021 and is scheduled to be completed by June this year.

The digital ID systems are used to log in to services including online banking, secure email, and personal tax.

The existing NemID is being phased out in favour of the new MitID system, which does not use a physical card as was the case with NemID. 

In the second half of 2021, notifications began to appear on the NemID app asking for ID information to be updated in preparation for the changeover. However, this required a Danish passport, which many foreign residents in the country don’t have.

The Agency for Digitisation last year told The Local that solutions for making the switch without a passport will be rolled out at a later stage. In the meantime, those with foreign passports will not be locked out of the new system, and NemID will continue to function throughout the transitional period.

In January 2022, guidelines showing people who don’t have a Danish passport how to switch from NemID to MitID were issued by the digitisation agency.

Guidance was sent out by the agency in a circular via the Eboks secure digital mail platform. According to the circular, people without a Danish passport should wait to switch to MitID until they receive notification via their online or mobile bank that it is their turn to make the change. The notification will appear when logging on to online banking.

Not everyone will be notified at once – this is to avoid lots of people initiating the process at the same time, which could result in bottle necking.

The notification will include a deadline for when you need to switch over – it is important to take note of this because if you miss it, you will be unable to log on to online banking with your NemID after the deadline. You will, however, still be able to use NemID to log on to public services such as the tax agency, and

The Agency for Digitisation told The Local via email on January 12th that some, but not all residents of Denmark will need to update their ID information in order to meet new security criteria connected used with MitID, in order to activate the new service.

For people who do not have Danish passports, this means visiting their local Borgerservice (Citizens’ Service) in order to provide updated ID information.

But “not all residents need to update their ID information before they can get MitID,” the agency wrote.

“This depends on the point in time at which you got NemID: If you needed to go to Borgerservice back when you got NemID, that means you confirmed by your physical presence that you are who you say you are – and thereby live up to the security requirements related to identity that apply for MitID,” the Agency for Digitisation explained.

In such cases, it is not necessary to update ID information, either by scanning a passport or by visiting Borgerservice, the agency confirmed.

People who have not previously confirmed their identities in line with these requirements will be required to do so when they now make the switch to MitID. This means that some will not be able to change over without visiting Borgerservice offline to update their ID information (if they do not have a Danish passport).

Others who previously obtained a NemID by, for example, visiting Borgerservice, have already submitted the ID information needed to activate MitID and can therefore do so with using their passport or visiting Borgerservice, according to information provided to The Local by The Agency for Digitisation.

As such, it is in some cases necessary to go in person to a local Borgerservice centre before changing to MitID. This also applies for those who don’t have a smartphone compatible with the passport method for switching over.

Foreign passports cannot be used because the NemID app (which is used when changing to MitID with a Danish passport) checks the validity of the passport with the database of the Danish National Police (Rigspolitiet), so foreign passports aren’t covered.

In most municipalities it is necessary to book an appointment with Borgerservice before attending. Municipality websites state whether a booking is required and provide a link to the booking system if necessary.

A list of contact details and addresses for Borgerservice locations in Copenhagen Municipality can be found here. In Aarhus, Borgerservice is located within the city’s flagship public library, Dokk1.

In smaller cities – such as Kolding, for example – there may be a dedicated building, while others – like Esbjerg or Ribe – house Borgerservice within the City Hall.

It’s advisable to make the appointment in good time before your deadline if you can, to allow for processing time.

When attending the appointment, you must bring a physical ID such as a passport, driving licence or residence permit card.

A full list of the valid types of ID can be found (in Danish) here.

If you are unable to get to a Borgerservice before the deadline – for example if you are currently abroad – the Agency for Digitisation advises that you contact the telephone support line for your bank. A list of numbers can be found here.

Editor’s note: When this article was first published it incorrectly stated all non-Danish passport holders must visit Borgerservice to switch to MitID, in accordance with a circular issued by the Agency for Digitisation. A number of readers got in touch to let us know they were able to switch to MitID online without a Danish passport, after which the Agency for Digitisation provided us with further clarification included in the updated version of this article.

Do you need any further information or guidance on MitID? Let us know and we’ll try to get your questions answered.

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What is Denmark’s new Digital Post secure email system?

Denmark recently launched a revamp to the way authorities and official institutions, as well as some private businesses, communicate with members of the public through secure emails. But what is the new Digital Post system and does it change existing services?

What is Denmark’s new Digital Post secure email system?

What is Digital Post? 

All residents of Denmark over the age of 14 receive mail from public authorities digitally (there are a few exceptions, for example for people granted exemptions because they are not able to use a computer).

The mails you receive digitally from public authorities are called Digital Post (which, handily, means the same thing in both Danish and English). The digital post box to which the mails are sent is also termed Digital Post, however, which can be a little confusing.

Digital Post is secure and you need your MitID or NemID unique digital signature to log in to it. This is because the messages that are sent through the system contain information subject to data protection rules.

Examples of messages sent through Digital Post can include notification of acceptance at university, an offer of a municipal kindergarten place for your child or notification from police of a fixed penalty for breaking the speed limit while driving.

Digital Post also allows you to write to public authorities if you need to contact them securely.

Why has the system been updated?

Danish law requires contracts for state IT systems to regularly be renewed so that new suppliers can bid for them, as a way of ensuring that systems move with the times as technology improves, and better security is needed.

This applies to Digital Post, which is the underlying platform that supports the websites and apps used by members of the public to access their secure mail.

As such, the old form of Digital Post was replaced by a new version on March 21st this year.

READ ALSO: What you need to know about Denmark’s new digital mail service

Do I need to do anything to use the new system?

No. The change to the new Digital Post technology is automatic for users of the system, but you can choose to use new platforms which are supported by it, such as However, e-Boks, the existing platform most will be familiar with, is still operational, just as it remains possible to check digital post by logging in to public website

It’s worth noting that the latter only displays mails from public authorities, while the two privately contracted platforms can also display mails from private companies or organisations – such as banks – with which they have agreements.

As such, it’s not certain that you’ll notice any change or indeed have noticed any change since the new system was launched last month.

On the other hand, you may have noticed some subtle improvements to your digital post. For example, the new system supports direct payment links in emails and enables you to save appointments, for example with a medical clinic that contacts you through, straight into your own calendar.

Both and E-boks have apps as well as desktop versions, and there is also a Digital Post app. This is effectively a mobile equivalent of reading your digital post on and only displays mails from public authorities.