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Denmark can process and issue visas again

After having its system completely shut down by IT problems, Denmark is now able to process and issues visas again.

Denmark can process and issue visas again
"A solution has been found" for the IT problems, but a backlog remains. Photo: Colourbox
The Foreign Ministry said that the problems plaguing the visa system have largely been resolved. 
 
“A solution has now been found to the technical problems in the immigration authorities’ digital visa system (VIS),” a ministry statement read. “This means that Danish diplomatic missions can once again process all types of visa cases.”
 
The visa application process was shut down on April 28th due to a malfunction in the VIS and the ministry said that the problems have resulted in “a large backlog of unprocessed applications”. 
 
The ministry statement said that the system is “not yet […] 100 percent functional” and that visa cases will probably take around 20 days to process. 
 
“We are working as fast as possible to process applications quickly. The immigration authorities apologise for any inconvenience the technical problems have caused,” the statement said. 
 

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RESIDENCY PERMITS

Can you travel in and out of Denmark if you lose your residence card?

Non-EU nationals who legally reside in Denmark are issued with a plastic card which functions as a residence permit and must normally be presented when entering the country. What do you do if you misplace it?

Can you travel in and out of Denmark if you lose your residence card?

I’ve lost my residence permit. What do I do?

Everyone who is granted a Danish residence permit receives a residence card – they are issued automatically and delivered by post 2-3 weeks after the permit is granted.

The residence card is proof of your right to reside in Denmark and must be kept on you at all times – although in practice, most people only ever have to produce it when returning to Denmark after a trip abroad.

You can – indeed, should – apply for a new card if you have lost your residence card, but also for other reasons such as a change of name or if you have reached the age of 18 and need the card for the first time.

If you have lost your residence card, you must complete a police declaration form declaring a lost passport or identity document. This can be downloaded via the website of the Danish Agency for International Recruitment and Integration (SIRI), the agency which processes the application.

It is available in three languages: Danish, English and German. Here is a direct link to the English one.

The declaration must be signed and stamped by the police – so you’ll need to visit your local station. It can then be submitted along with your application for a new residence card. 

You can find a link to the application system along with a checklist for the paperwork on SIRI’s website. Required documentation will include a copy of your passport. Note a fee is payable either using a Danish bank card (Dankort) or the MobilePay app, except in certain cases (like if you are sent a card with erroneous data).

You may also need to book an appointment with your local Borgerservice (Citizens’ Service) to have biometric data recorded for the ID.

If you received your original card within the last 10 years, however, this step won’t be necessary because biometric features (fingerprints and facial images) are stored for 10 years. If you later become a Danish citizen, by the way, this data is deleted.

I’ve applied for a replacement residence card but have a trip abroad coming up soon. What can I do?

If you need to travel outside the country before your new permit is delivered, you can apply for a one-time re-entry permit for a specific trip.

This requires an in-person appointment with SIRI although there is no fee for issuing the re-entry permit. You can book an appointment with your closest SIRI branch office here.

When you go to the appointment, you must bring a passport and a completed and printed application form. The form can be downloaded from SIRI in Word or pdf format.

The re-entry permit takes the form of a visa sticker in your passport.  Conditions apply to its being granted, such as legal residency in Denmark and possession of a valid passport.

Normally, you can only be granted a re-entry permit for a specific trip, valid for 90 days. SIRI will usually ask for documentation of your journey (flight tickets, for example).

If you are already outside of Denmark when you lose your permit, you can submit your application for a re-entry permit at the nearest Danish diplomatic mission. A list of these can be found on the website of the Ministry for Foreign Affairs.

The application is normally processed immediately when you submit at a SIRI office, but will take longer when applying from abroad.

READ ALSO: Danish residence cards promised to ‘no surname’ foreign nationals

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