Telecommunications company TDC announced on Wednesday that it is outsourcing the jobs of some 800 employees in Denmark.
TDC has signed an agreement with the American firm Sitel, a telemarketing and outsourcing company based in Tennessee, that will see around 800 employees in TDC offices in Copenhagen, Aarhus and Sønderborg be transferred to the American company in October.
Sitel will then transfer jobs from the Copenhagen and Aarhus offices to Sønderborg and London.
The outsourcing affects nearly half of TDC’s 1,850 customer service employees.
“This is the hitherto largest outsourcing in the company’s history and it has been important to us to ensure our employees the highest level of security possible during the process. We have done that with our agreement with Sitel,” TDC Group’s managing director, Jens Aaløse, said in a press release.
Speaking to Berlingske Business, Aaløse said he couldn’t predict how many of the 800 employees would remain in their jobs.
Berlingske reported that in just two years, TDC lost 250,000 mobile phone customers, putting the company under extreme pressure to cut costs.
Aaløse said in the company press release that its move would “free up resources that will over time make it possible for us to deliver better customer service”.
Since being purchased by a capital fund in 2006, TDC has gone from just under 14,000 employees to just over 7,000.
Sitel has over 56,000 employees in 23 different countries, including 110 customer service centre locations.